For this edition of Taking Care of Business, we’ll look at another example of a company that went out of its way to show that the customer is valued with pain-free policy and a great support team. Read on to see how SimpliSafe gets it right.Read More Taking Care of Business: SimpliSafe
Everyone who works in an office where others have access to your files knows the pit in your stomach you feel when you open your prized proposal, presentation, or spreadsheet, only to realize Ted saved his grocery list over it five minutes before the big meeting.
For today’s Tech Tuesday, I’ll go over a few ways to protect your documents!Read More Tech Tuesday #002: Protect Your Work (Word)
Sometimes a company goes out of their way to make sure you know how little they value your business. My latest dealings with Cable One are a perfect example of how not to do business if you care about your customers.Read More Taking Care of Business: Cable One
The Microsoft Tech Support scam isn’t new, but it’s becoming more prevalent in areas where it hasn’t been seen much- in this case, Oklahoma. Here’s what you can do to spot and respond to one of these scam calls.Read More Tech Tuesday #001: How to Deal With a Tech Scam
Sometimes a company surprises you by showing you that they value your business. This is how Fitbit transformed me from a customer into a cheerleader.
This is part one of a multi-part post about customer service and how to treat your customers like a valued person rather than a line in a database.Read More Taking Care of Business: Fitbit
Heather and I have lived, loved, and (occasionally) worked along side one another for many years now. In one of those semi-spur-of-the-moment outbursts I’m prone to, after an otherwise innocent comment by her about a minor dissatisfaction with her blog at The Spotted Cat, she woke up Saturday morning to find that I’d spent the night before…Read More New Digs.
Welcome to our new digs! Brian and I have decided to put our verbings together into one repository. We did this for several reasons: It’s fun. We’re a package deal and always have been, so this makes a twisted sort of sense. We enjoy skill development. This project is mostly about Item 3. Brian has…Read More New Skills
We’ve made some changes around here since the Creepy McJerkface event. Thanks to Brian and his judicious application of technology, I feel a lot safer these days. If someone tries to bust into the house now, they’ll be greeted by an ear-splitting siren followed shortly by the police. We’ll even be able to provide a…Read More Updates and Technology
I had to call the police last Thursday because a man tried to break into our house. I’ve always been strict about keeping doors locked, even when we’re home, regardless of where we live, because I’m an anxious sort. This practice paid off. When he couldn’t get in the door, he went around to the…Read More Home Security