I’ve been unusually busy lately. Haircuts, clothes shopping, and paperwork have filled the past couple of weeks due to a big change on the horizon. Here’s why I’ve been learning to get up at 5:00 a.m.Read More Gainful
For this edition of Taking Care of Business, we’ll look at another example of a company that went out of its way to show that the customer is valued with pain-free policy and a great support team. Read on to see how SimpliSafe gets it right.Read More Taking Care of Business: SimpliSafe
Working from home has become a polarizing issue as more companies adopt the practice (or rescind it… I’m looking at you, Yahoo). After seeing an endless stream of articles intended to help more sociable employees take the plunge successfully, I decided to post my own take on the subject: from the perspective of an introvert.Read More Remoteness
Everyone who works in an office where others have access to your files knows the pit in your stomach you feel when you open your prized proposal, presentation, or spreadsheet, only to realize Ted saved his grocery list over it five minutes before the big meeting.
For today’s Tech Tuesday, I’ll go over a few ways to protect your documents!Read More Tech Tuesday #002: Protect Your Work (Word)
Sometimes a company goes out of their way to make sure you know how little they value your business. My latest dealings with Cable One are a perfect example of how not to do business if you care about your customers.Read More Taking Care of Business: Cable One
Sometimes a company surprises you by showing you that they value your business. This is how Fitbit transformed me from a customer into a cheerleader.
This is part one of a multi-part post about customer service and how to treat your customers like a valued person rather than a line in a database.Read More Taking Care of Business: Fitbit
As I wrote the checks to pay my share of taxes for last year, I was expecting to feel anger, resentment, and just a general sense of wharrgarbl. You can imagine my reaction when none of these emotions turned up. The one that did surprised me: pride. “What?” you say. I know! But when I…Read More Taxes, Whaaat?