Doing it Right

SimpliSafe: Taking Care of Business

3 Comments / Business, Technology / Brian Landis / February 22, 2015

For this edition of Taking Care of Business, we’ll look at another example of a company that went out of its way to show that the customer is valued with pain-free policy and a great support team. Read on to see how SimpliSafe gets it right.

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Fitbit: Taking Care of Business

3 Comments / Business, Technology / Brian Landis / February 4, 2015

Sometimes a company surprises you by showing you that they value your business. This is how Fitbit transformed me from a customer into a cheerleader.

This is part one of a multi-part post about customer service and how to treat your customers like a valued person rather than a line in a database.

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